🛟 Help & Support

How can we help you?

Everything you need to get Spotsavr working — installation, troubleshooting, and answers to common questions.

📦 Installation

Spotsavr is a developer-mode Chrome extension (sideloaded ZIP) while we await Chrome Web Store approval. It takes about 60 seconds to install.

Step-by-step install

  1. Download the ZIP — go to spotsavr.com/install, sign in or sign up, and the ZIP will download automatically.
  2. Unzip the file — find Spotsavr.zip in your Downloads folder and extract it. You should get a folder named Hermes.
  3. Open Extensions — in Chrome, navigate to chrome://extensions or go to Menu → More Tools → Extensions.
  4. Enable Developer Mode — toggle the Developer mode switch in the top-right corner of the Extensions page.
  5. Load unpacked — click Load unpacked (top-left), then select the Hermes folder you extracted in step 2.
  6. Done! — the Spotsavr icon will appear in your Chrome toolbar. Pin it for easy access.
💡 Tip: Don't delete or move the Hermes folder after loading — Chrome needs it to stay in place. A good spot is your Documents or Desktop folder.

System requirements

  • Google Chrome on desktop (Windows, macOS, or Linux)
  • Chrome version 109 or newer (check at chrome://settings/help)
  • A free Spotsavr account
⚠️ Chrome only. Spotsavr does not currently support Firefox, Safari, Edge, Opera, or Brave. It also does not work on mobile Chrome.

⚡ How It Works

Once installed, Spotsavr runs quietly in the background. Here's what happens at checkout:

  1. Detection — when you land on a checkout page, the extension automatically detects it and fetches ranked discount codes for that store.
  2. Popup opens — click the Spotsavr icon in your toolbar to see available codes, sorted by estimated savings.
  3. One-click apply — hit Apply next to any code and the extension fills the promo field and submits it for you.
  4. Savings confirmed — the page updates showing your discount. If the code fails, try the next one down the list.
💡 Tip: The popup badge shows the number of available codes. If you see a number, there are codes ready to try — click the icon to open them.

🔍 Extension Icon Not Showing

Pin the extension to your toolbar

Chrome hides extensions in the puzzle-piece menu by default. Click the 🧩 icon in the top-right of Chrome, find Spotsavr, and click the pin icon next to it.

Extension was removed or disabled

Chrome sometimes disables developer-mode extensions after an update. Go to chrome://extensions and check that the Spotsavr toggle is on. If it's missing entirely, you'll need to load it again:

  1. Go to chrome://extensions and enable Developer mode.
  2. Click Load unpacked and re-select your Hermes folder.

You moved or deleted the Hermes folder

The extension will break if its folder is moved or deleted after loading. Re-download the ZIP from spotsavr.com/install, unzip to a permanent location, and load unpacked again.

🛒 Checkout Page Not Detected

If the popup shows "Not a checkout page" or no codes appear, try the following:

Make sure you're on the actual checkout page

The extension activates on pages where a promo code field is present. This is usually the page where you enter shipping and payment details — not the cart page or a product page.

Refresh the page

If you navigated to checkout via a single-page app (many Shopify stores do this), the extension may have missed the transition. Reload the checkout page with Ctrl+R / Cmd+R.

No codes exist for this store yet

Our code database is growing. If no codes are listed, we don't have any verified codes for that store at the moment. Check back later or let us know which store you'd like added.

💡 Supported platforms: Spotsavr works best on Shopify, WooCommerce, BigCommerce, and most custom checkout pages. Some stores with heavily customised checkout flows may not be fully supported yet.

❌ Code Didn't Apply

The code copied to your clipboard instead

If Spotsavr can't find the promo code input field automatically, it falls back to copying the code to your clipboard. You'll see a notification. Just paste it (Ctrl+V / Cmd+V) into the discount field yourself.

The code is valid but shows no discount

Some codes are influencer-specific or require a minimum order value. If the code applies but shows $0 off, the cart may not meet the minimum, or the code may be restricted to new customers.

The code was already applied

Some stores only allow one code at a time. If a code is already in the promo field, remove it first and then try applying a Spotsavr code.

Try the next code

Codes are ranked by estimated savings but store restrictions vary. If the top code fails, try the next one — it may have a higher success rate for your specific cart.

🔑 Sign In Issues

Popup says "Not signed in"

Click Sign In in the popup. This opens app.spotsavr.com/login in a new tab. After signing in, return to your checkout tab and click the Spotsavr icon again.

I signed in but the popup still shows "Not signed in"

  1. Make sure you signed in at app.spotsavr.com — signing in at spotsavr.com alone won't authenticate the extension.
  2. Click the Spotsavr icon again after signing in — the popup refreshes on each open.
  3. If still stuck, try signing out and back in via the popup menu.

I forgot my password

Go to spotsavr.com/reset-password to request a reset link via email.

Updating your extension

When a new version is available, the extension badge will display NEW. Click the icon, then click Update available — download now. Download the new ZIP, delete the old Hermes folder from chrome://extensions, and load the new one unpacked.

🌐 Supported Sites

Spotsavr is designed to work across a wide range of e-commerce platforms:

  • Shopify — full support, including multi-step and one-page checkouts
  • WooCommerce — full support
  • BigCommerce — full support
  • Custom checkouts — best-effort; works on most stores with a visible promo code input

If a store you shop at frequently isn't working well, send us the URL and we'll investigate adding proper support.

What data does the extension access?

Spotsavr only reads data on checkout pages — specifically the cart total, discount amount, and (when available) your email address and shipping address to personalise your experience. It never reads passwords, payment card numbers, or any data on non-checkout pages. See our Data Policy and Terms & Conditions for full details.

❓ Frequently Asked Questions

Yes — the core Spotsavr extension is completely free. A Spotsavr+ plan with additional features is coming soon.
We're currently awaiting Chrome Web Store review. In the meantime, you can install it as a developer-mode extension using the ZIP from spotsavr.com/install. This is safe — you load the exact files rather than an auto-updating package.
Yes. Chrome shows this warning for any extension not installed from the Web Store. It doesn't mean the extension is harmful — it's just Chrome's standard alert for sideloaded extensions. You can dismiss it safely.
No. The extension is inactive on non-checkout pages and only runs a lightweight content script when it detects a checkout URL. You won't notice any performance impact during normal browsing.
No — a free account is required. This lets us personalise code recommendations for you and ensure codes are verified before they're shown.
Go to chrome://extensions, find Spotsavr, and click Remove. You can also delete the unzipped Hermes folder from your computer after removing it.
We aggregate and verify codes from influencer partnerships, brand promotions, and community submissions. Codes are ranked by verified success rate — the best codes appear first.
Head over to spotsavr.com/for-brands or partner with us to get your store and codes featured.

📬 Still Need Help?

Reach out to our team

Can't find what you're looking for? Send us a message and we'll get back to you within one business day.

Contact Support